Reference

gatotwin Privacy Policy for Your Account

Our gatotwin Privacy Policy shows what account, wallet and device details we collect when you open an account, use DANA or QRIS, and move from login to the…

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REQUEST SUPPORT

Contact Us About Privacy Requests

A clear support path matters when you want to ask about the Privacy Policy, correct account data or check a wallet record. Start from the support link beside your account and include the phone number connected to your profile, the request type and any relevant payment reference. We use those details to locate the right record without asking you to send a wallet password. You can also ask for clarification before continuing where local law permits.

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Account data request

Use the account support path to ask what personal details are linked to your profile, including your phone verification record and the account step where the data was collected.

Wallet record question

For DANA, OVO, GoPay or QRIS questions, share the payment reference and date through support. We can check the stored status without requesting your wallet PIN or password.

Correction request

If your account details are inaccurate, tell us which field needs changing and why. We may ask for an account check before updating the record or confirming the request.

ACCOUNT SAFETY

Six Ways We Handle Your Data

We keep privacy practical by linking each data action to a clear account event. A phone verification step helps us distinguish your account from an attempted login, while cookie controls let you…

Purpose-led collection

We collect account details to create access, verify a phone number, maintain session security and answer a support request. We do not ask for unrelated personal details during the normal account path.

Cookie controls

Cookies can remember session choices and help us detect unusual login behaviour. On mobile or desktop, you can adjust browser settings, although some account access functions may then need another check.

Payment separation

A DANA, OVO, GoPay or QRIS reference identifies a transaction event, not your wallet PIN. Bank transfer and virtual account records are used to match status with the correct account.

Security checks

Phone verification and session signals help us protect account access. If a login attempt does not match the usual device pattern, support may request details needed to confirm ownership.

Retention choices

We retain account, payment and security records for the operating or legal purpose stated in this Privacy Policy. When a record is no longer needed, our process removes or de-identifies it.

Change requests

You can ask about access, correction or deletion through the account support route. Include your profile phone number and request details so we can respond to the right person.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account steps, payment references, cookies and contact route you are most likely to check before opening an account. If your question is not listed, use the support path connected to your profile and mention the relevant device or payment event.

It covers account details, phone verification, device and cookie signals, payment references, support requests, security records and retention purposes connected with your access where local law permits.

Our Privacy Policy describes transaction references and status checks for DANA, OVO, GoPay and QRIS. We do not ask you to send a wallet PIN or password through support.

Phone verification helps connect the correct person to an account and supports security checks after login. The verification event is handled as account data under this Privacy Policy.

Yes. Use the account support route, identify the field that needs correction and provide your profile phone number. We may complete an ownership check before changing the record.

Cookies may retain session choices and support security signals on your mobile browser. You can adjust browser settings, but disabling some cookies may require an additional account check.

We retain DANA, OVO, GoPay, QRIS, bank transfer and virtual account references only for stated operating, security or legal purposes, then remove or de-identify them when no longer needed.

Open the support path beside your account and describe the request, device or payment reference. We use those details to route an access, correction or privacy question appropriately.

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